On Demand Recovery backup delay

Incident Report for Quest On Demand

Resolved

This incident has been resolved.

Posted Sep 16, 2020 - 18:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 16, 2020 - 09:21 UTC

Update

We are still working with our provider for a solution.

Posted Sep 13, 2020 - 11:40 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 12, 2020 - 11:42 UTC

Identified

On Demand Recovery is operating in an impaired state, where backup jobs are running long or not completing for a known set of US customers. We have identified the issue and are working with our provider for solution.

Posted Sep 12, 2020 - 09:17 UTC

This incident affected: Recovery (US Region).