All Systems Operational
Recovery Operational
US region Operational
Canada region Operational
EU region Operational
Migration Operational
US region ? Operational
EU region ? Operational
Australia Region ? Operational
Canada Region Operational
Audit Operational
US region Operational
EU Region Operational
Group Management Operational
US region ? Operational
EU region ? Operational
CA region Operational
Backend services Operational
Identity Service ? Operational
Subscription Service ? Operational
On Demand Operational
US region Operational
Canada region Operational
EU region Operational
Australia Region Operational
Notification Service Operational
US region Operational
EU region Operational
Australia Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Demand Improvement Dec 17, 09:00-11:00 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Nov 19, 09:02 UTC
On Demand Improvement Dec 17, 16:00-18:30 UTC
Update - We expect that On Demand Audit will be unavailable for ninety (90) minutes while we are improving the product. Customers will not be able to perform searches, receive alerts, or configure On Demand Audit. Customers will not have access to updated data in their Dashboards or Visualizations until On Demand Audit is available.
Dec 10, 16:10 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Nov 19, 17:02 UTC
On Demand Improvement Dec 19, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Nov 21, 17:01 UTC
On Demand Improvement Dec 24, 09:00-11:00 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Nov 26, 09:01 UTC
On Demand Improvement Dec 24, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Nov 26, 17:01 UTC
On Demand Improvement Dec 26, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Nov 28, 17:02 UTC
On Demand Improvement Dec 31, 09:00-11:00 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Dec 3, 09:02 UTC
On Demand Improvement Dec 31, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Dec 3, 17:00 UTC
On Demand Improvement Jan 2, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Dec 5, 17:00 UTC
On Demand Improvement Jan 7, 09:00-11:00 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Dec 10, 09:03 UTC
On Demand Improvement Jan 7, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Dec 10, 17:01 UTC
On Demand Improvement Jan 9, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Dec 12, 17:00 UTC
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019
On Demand Improvement
Completed - The scheduled maintenance has been completed.
Dec 12, 17:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 16:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Nov 14, 17:01 UTC
On Demand Recovery Operating in an Impaired State in the EU Region
Resolved - This incident has been resolved.
Dec 12, 17:29 UTC
Update - Our monitoring indicates that On Demand Recovery and On Demand Migration are no longer operating in an impaired state. We expect that customers are able to use On Demand Recovery and On Demand Migration without impairment.

Our third party service provider has indicated that the underlying issue has been identified and mitigated.

We will continue to monitor this and update this Status Page as warranted.
Dec 11, 19:04 UTC
Monitoring - On Demand Recovery in the EU region is operating in an impaired state. Users may experience delays authenticating with On Demand Recovery in the portal. Users may not be able to execute new tasks. Scheduled tasks may fail to execute.

On Demand Migration and On Demand Recovery may be operating in an impaired state in all regions.

We are experiencing an issue with a third party service provider which impairs the functionality of On Demand Recovery and On Demand Migration. We are monitoring the issue and coordinating with the provider to provide a resolution.

We will provide updates on this Status Page as the situation warrants.
Dec 11, 18:24 UTC
Dec 10, 2019
On Demand Migration Improvement
Completed - We have finished improving On Demand Migration in the EU region. We expect that all of our customers have access to the On Demand Migration user interface and functionality.
Dec 10, 20:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 12:00 UTC
Update - The notification for this Improvement window previously indicated that that the Improvement and down-time would start at 0900h UTC. This is incorrect - the Improvement and down-time will start at 1200h UTC.
Dec 3, 11:01 UTC
Scheduled - We expect that On Demand Migration will be unavailable for up to twenty-four (24) hours for customers in the EU region while we are improving the product.
We expect that customers in the EU region will not have access to the On Demand Migration user interface for part or all of the scheduled On Demand Improvement window.
Scheduled and running tasks may not execute during this Improvement window. Customers in the EU region are advised to pause or reschedule these tasks.
(Note: the notification for this Improvement window indicated that that the Improvement and down-time would start at 0900h UTC. This is incorrect - the Improvement and down-time will start at 1200h UTC.)
Dec 3, 10:57 UTC
On Demand Improvement
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 10, 17:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 16:00 UTC
Scheduled - We expect that On Demand Audit will be unavailable for ninety (90) minutes while we are improving the product. Customers will not be able to perform searches, receive alerts, or configure On Demand Audit. Customers will not have access to updated data in their Dashboards or Visualizations until On Demand Audit is available.
Nov 12, 17:01 UTC
On Demand Improvement
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 09:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Dec 3, 15:14 UTC
Dec 9, 2019
On Demand Migration Operating in a Degraded State in the US Region
Resolved - This incident has been resolved.
Dec 9, 11:36 UTC
Monitoring - We have implemented an Improvement and expect that On Demand Migration is now operational in all regions. We are monitoring On Demand Migration to ensure that there are no issues.
Dec 6, 14:41 UTC
Investigating - We are aware that On Demand Migration may be operating in a degraded state in the US region. On Demand Migration customers in the US Region may not be able to start new tasks. We are investigating the issue and will update this StatusPage notification as appropriate.
Dec 5, 15:33 UTC
Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 5, 2019
On Demand Improvement
Completed - The scheduled maintenance has been completed.
Dec 5, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 16:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Nov 7, 17:01 UTC
Dec 4, 2019

No incidents reported.

Dec 3, 2019
On Demand Improvement
Completed - The scheduled Improvement has been completed. On Demand Recovery is available in the EU region. On Demand Audit is available in the EU region.
Dec 3, 20:20 UTC
Update - On Demand Audit is operational in the US Region.
On Demand Audit is operating in a degraded state in the EU Region. Customers may not be able to utilize the integration between On Demand Audit and Quest Change Auditor.
Dec 3, 18:33 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 3, 16:08 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 3, 16:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 16:00 UTC
Update - We expect that On Demand Recovery will be unavailable for up to 8 hours for customers in the EU region while we are improving the product.
We expect that customers will not have access to the On Demand Recovery user interface for parts or all of the improvement window.
Scheduled tasks may not execute during this improvement window. Customers are advised to pause or reschedule these tasks.
We expect that running tasks may fail during this improvement Window. Customers may need to manually restart failed tasks once On Demand Recovery is available.

We expect that On Demand Audit will be unavailable for ninety (90) minutes while we are improving the product. Customers will not be able to perform searches, receive alerts, or configure On Demand Audit. Customers will not have access to updated data in their Dashboards or Visualizations until On Demand Audit is available.

Schedule changes to these events can be tracked on https://status.quest-on-demand.com/ and will not always trigger new notifications.
Nov 26, 13:40 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Nov 5, 17:01 UTC
On Demand Improvement
Completed - The scheduled maintenance has been completed.
Dec 3, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Nov 5, 09:03 UTC
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

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