All Systems Operational
Audit Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Governance Operational
US Region Operational
Group Management Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
License Management Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for Active Directory Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration Desktop Update Agent Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for Email and Public Folders Operational
US Region ? Operational
Australia Region ? Operational
Canada Region Operational
EU Region ? Operational
UK Region Operational
Migration for OneDrive Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for SharePoint Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for Microsoft Teams and Office 365 Groups Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Recovery Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Recovery for Microsoft Teams Operational
US Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
On Demand Portal Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Backend services Operational
Identity Service ? Operational
Subscription Service ? Operational
Notification Service Operational
US Region Operational
Australia Region Operational
Canada region Operational
EU Region Operational
UK Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Demand Improvement Aug 16, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Jul 19, 16:00 UTC
On Demand Improvement Aug 18, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Jul 21, 16:00 UTC
On Demand Improvement Aug 23, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Jul 26, 16:00 UTC
On Demand Improvement Aug 25, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Jul 28, 16:00 UTC
On Demand Improvement Aug 30, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Aug 2, 16:00 UTC
On Demand Improvement Sep 1, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Aug 4, 16:00 UTC
On Demand Improvement Sep 6, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Aug 9, 16:00 UTC
On Demand Improvement Sep 8, 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Aug 11, 16:00 UTC
Past Incidents
Aug 14, 2022
Resolved - Our Cloud Service Provider confirmed that the fix had been successfully deployed to all tenants.
Aug 14, 09:07 UTC
Monitoring - Our Cloud Service Provider rolled out a fix to resolve the migration outage, and our internal teams were able to complete the migration successfully.

We will continue to monitor the situation and report back when we receive new information.

Please reach out to the Quest support team if you still experience any issues with the migration.

Aug 14, 06:07 UTC
Identified - Our Cloud Service Provider identified the issue and is working to resolve this issue as soon as they can.
Until then, On Demand Migration for OneDrive, SharePoint, and Teams will continue to operate in this degraded state.

We apologize for any inconvenience this outage is causing, and we are working with our Cloud Service Provider to expedite the fix for this as soon as possible.

We will continue to update this status as soon as we have further information from our Cloud Service Provider.

Aug 14, 04:39 UTC
Update - The product may be affected by a cloud service disruption, and we are continuing work with cloud service provider during this service interruption.
Currently, the issue only affects a small number of customers.

We will continue to update this status as soon as we have further information from our cloud service provider.

Aug 13, 18:46 UTC
Investigating - We are aware of a potential issue that may impact the content migration for OneDrive, and SharePoint. This issue might also impact the migration of Microsoft Teams content stored in SharePoint.
We are already engaged with the cloud service provider, and an investigation is currently underway.
We apologize for any inconvenience this is causing and will report back soon.

Aug 13, 16:37 UTC
Aug 13, 2022
Aug 12, 2022

No incidents reported.

Aug 11, 2022
Completed - The scheduled maintenance has been completed.
Aug 11, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Jul 14, 16:00 UTC
Resolved - This incident has been resolved.
Aug 11, 01:43 UTC
Monitoring - Our cloud service provider started to roll out the fix and informed us that the fix has already saturated 95% of the tenants. We also got confirmation from customers, which were impacted by the API outage, that the provisioning of Microsoft Teams was completed successfully.

Please note that it might take one or two days before the fix is available to all customer tenants.

Aug 8, 15:57 UTC
Update - Our cloud service provider informed us,
that a recent modification they made is causing Graph API failures in some scenarios. They are backporting a fix to resolve the issue and anticipate that the problem will be resolved by Wednesday, August 10, 2022.

We will send update if the ETA changes based on the progress made by our cloud service provider.

Aug 6, 19:05 UTC
Identified - On Demand Migration for Teams is currently impacted by an outage from our Cloud Service provider.
Currently, the issue only affects a small number of customers and only impacts organizations trying to provision Teams in a Microsoft EU region tenant.
Our Cloud service provider is working to resolve this issue as soon as they can, but until then our On Demand Migration for Teams will continue to operate in this degraded state.

We apologize for any inconvenience this outage is causing and we are working with our cloud provider to expediate the fix for this as soon as possible.

We will continue to update this status as soon as we have further information from our Cloud provider.

Aug 6, 06:14 UTC
Update - We have escalated this issue within our cloud service provider in order to expedite a resolution to this ongoing issue.
We apologize for any inconvenience this is currently causing.

The next update will be at 5:00 am UTC or as soon as a root cause or remediation path has been found.

Aug 6, 03:14 UTC
Update - We are continuing work with cloud service provider during this service interruption.
Our cloud service provider believes this issue is on their side and is investigating at the highest priority.
At this time, it is affecting a small number of our customers, identified in the EMEA region.

The next update will be at 3:00am UTC

Aug 6, 01:01 UTC
Update - The service disruption continues. We have escalated with our cloud service provider who are continuing to investigate with high priority.
Aug 5, 23:06 UTC
Update - The Cloud service provider continues the investigations to resolve the current service disruption.
Aug 5, 21:32 UTC
Investigating - We are aware of a potential issue that may impact the provisioning of Teams for On Demand Migration for Teams customers. Currently, the issue is only visible to organizations who run a provision task for an Office 365 tenant in the EU region. The product may be affected by a cloud service disruption, and we are already engaged with the cloud service provider.
An investigation is currently underway, and we will report back soon.

Aug 5, 19:35 UTC
Aug 10, 2022

No incidents reported.

Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 16:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Jul 12, 16:00 UTC
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022
Aug 5, 2022
Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 16:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Jul 7, 16:00 UTC
Aug 3, 2022

No incidents reported.

Aug 2, 2022
Completed - The scheduled maintenance has been completed.
Aug 2, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 16:01 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Jul 5, 16:00 UTC
Aug 1, 2022

No incidents reported.

Jul 31, 2022
Resolved - This incident has been resolved.
Jul 31, 00:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 31, 00:37 UTC
Update - We have a resolution plan which has been completed and testing is in progress to confirm that services can be restored.

The next phase is expected to take approx. 3 (three) hours. while we are continuing to work on bringing services back to full capacity and monitoring the progress very closely.

We will provide the next update at 03:00 AM UTC

Jul 30, 22:57 UTC
Update - We have identified the issue and are testing internally our solution.

The next update will be provided at 11:00 PM UTC unless new findings are identified.

Jul 30, 21:19 UTC
Update - We are continuing to work on a fix to remediate the problem.

The next update will be provided at 09:00 PM UTC unless new findings are identified

Jul 30, 19:14 UTC
Update - We are continuing to work on a fix to remediate the problem.

The next update will be provided at 07:00 PM GMT unless new findings are identified

Jul 30, 17:09 UTC
Update - We are continuing to work with our Cloud Services Provider to isolate the issue and remediate the problem.

The next update will be provided at 05:00 PM GMT unless new findings are identified.

Jul 30, 15:00 UTC
Identified - We have identified the failing component and are working with our Cloud Services Provider to isolate the issue and remediate the problem.

The next update will be provided at 03:00 PM GMT unless new findings are identified.

Jul 30, 13:00 UTC
Update - We are continuing to investigate the cause of the service disruption and are working to resume the normal operation of services as soon as possible.
The next update will be provided within the next 2 (two) hours.

Jul 30, 11:00 UTC
Update - We are actively continuing to investigate to determine and resolve the current service disruption.
We understand the urgency and are working to resume the operation of services service as soon as possible with the highest priority.
The next update will be provided within the next 2 (two) hours.

Jul 30, 09:03 UTC
Update - We are continuing the investigation to determine and resolve the current service disruption.

We understand the urgency and are working around the clock to resume the operation of services service as soon as possible.

Jul 30, 07:14 UTC
Update - We are aware of the service disruption and working around the clock to try and resolve the issue as quickly as possible.

We understand the urgency and hope to get service restored as soon as possible.

Jul 30, 06:14 UTC
Update - The service disruption is still being investigated and we are hoping to have things operational as soon as possible.

We understand the urgency and we are working hard to get things resolved, thanks for your patience.

Jul 30, 05:02 UTC
Update - We are continually working hard to resolve the current service disruption. We understand the urgency and hope to resume the operation of services as soon as possible.
Jul 30, 03:56 UTC
Update - The investigation continues to determine and resolve the current service disruption. We understand the urgency and are working to resume the operation of services service as soon as possible.
Jul 30, 03:01 UTC
Update - The investigation continues to resolve the current service disruption. We understand the urgency and are working to resume operation of this service as quickly as possible.
Jul 30, 02:00 UTC
Update - We are still investigating the cause of the service disruption, so we can resume the normal operation of services as soon as possible.
Jul 30, 00:55 UTC
Update - We are continuing to investigate the cause of the service disruption and are working to resume the normal operation of services as soon as possible.
Jul 29, 23:59 UTC
Update - We are continuing to investigate this issue.
Jul 29, 22:23 UTC
Investigating - We are aware of a potential issue that may impact Email migrations for some of the On Demand Migration and On Demand Migration for Email customers. An investigation is currently underway and we will report back soon.
Jul 29, 21:02 UTC