All Systems Operational
Audit Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Governance Operational
US Region Operational
License Management Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for Active Directory Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration Desktop Update Agent Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for Email and Public Folders Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration Hybrid Content Matrix Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for OneDrive Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for SharePoint Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Migration for Microsoft Teams and Office 365 Groups Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Recovery Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
On Demand Portal Operational
US Region Operational
Australia Region Operational
Canada Region Operational
EU Region Operational
UK Region Operational
Backend services Operational
Identity Service ? Operational
Subscription Service ? Operational
Notification Service Operational
US Region Operational
Australia Region Operational
Canada region Operational
EU Region Operational
UK Region Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Demand Improvement Apr 4, 2023 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Mar 07, 2023 - 16:00 UTC
On Demand Improvement Apr 6, 2023 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Mar 09, 2023 - 16:00 UTC
On Demand Improvement with Downtime Apr 11, 2023 16:00-18:30 UTC
We expect that On Demand Recovery and On Demand Migration will be unavailable while we are improving the product as follows:

On Demand Recovery:
Customers of On Demand Recovery will not be able to access the portal to view backup status and statistics,
perform restore operations or view differences for approximately 15 minutes during the 2 hour maintenance window.
All configured backup jobs will continue per normal during maintenance.

On Demand Migration:
Customers of On Demand Migration will not be able to access their migration projects for approximately 15 minutes during the 2 hour maintenance window.
All running migration jobs will be paused by the backend during maintenance and resume automatically after completing the software update.

Unfortunately, we cannot provide customers with an exact time window when organizations will be unavailable during the maintenance.

There is no action required for On Demand customers.

We apologize for the inconvenience this issue may cause.
Posted on Feb 28, 2023 - 14:16 UTC
On Demand Improvement Apr 13, 2023 16:00-18:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Mar 16, 2023 - 16:00 UTC
On Demand Improvement Apr 18, 2023 14:00-16:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Mar 21, 2023 - 14:01 UTC
On Demand Improvement Apr 20, 2023 14:00-16:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Mar 23, 2023 - 14:01 UTC
On Demand Improvement Apr 25, 2023 14:00-16:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Mar 28, 2023 - 14:01 UTC
On Demand Improvement Apr 27, 2023 14:00-16:30 UTC
We expect that On Demand will be available for use while we are improving the product.
Posted on Mar 30, 2023 - 14:00 UTC
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023
On Demand Improvement
Completed - The scheduled maintenance has been completed.
Mar 30, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 16:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Mar 2, 16:00 UTC
Mar 29, 2023

No incidents reported.

Mar 28, 2023
On Demand Improvement with Downtime
Completed - The scheduled maintenance has been completed.
Mar 28, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 16:00 UTC
Update - We expect that some of the On Demand Products may be unavailable while we are improving the product as follows:

On Demand Portal: 
- Customers of all On Demand products may experience a brief period of connectivity errors while using the On Demand Portal during the maintenance window in all the supported regions.

On Demand Migration: 
- Customers of On Demand Migration may not be able to access their migration projects for up to 45 minutes during this scheduled downtime.

- All running migration jobs may potentially fail during the maintenance window, and we recommend all customers to verify their migration jobs after the upgrade and restart their migration jobs if needed.
Mar 15, 00:13 UTC
Scheduled - We expect that On Demand Recovery and On Demand Migration will be unavailable while we are improving the product as follows:

On Demand Recovery:
Customers of On Demand Recovery will not be able to access the portal to view backup status and statistics,
perform restore operations or view differences for approximately 15 minutes during the 2 hour maintenance window.
All configured backup jobs will continue per normal during maintenance.

On Demand Migration:
Customers of On Demand Migration will not be able to access their migration projects for approximately 15 minutes during the 2 hour maintenance window.
All running migration jobs will be paused by the backend during maintenance and resume automatically after completing the software update.

Unfortunately, we cannot provide customers with an exact time window when organizations will be unavailable during the maintenance.

There is no action required for On Demand customers.

We apologize for the inconvenience this issue may cause.
Feb 28, 14:18 UTC
Mar 27, 2023
On Demand Recovery Backups Impacted
Resolved - This incident has been resolved.
Mar 27, 13:26 UTC
Investigating - We are aware of a potential issue that is impacting backups for On Demand Recovery customers in the UK and EU region(s). An investigation
is currently underway, and we will report back soon.
Mar 24, 19:51 UTC
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Mar 23, 2023
On Demand Improvement
Completed - The scheduled maintenance has been completed.
Mar 23, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 16:00 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Feb 23, 16:00 UTC
Mar 22, 2023
Functional Outage: On Demand Migration
Resolved - We are continuing to monitor our services.

Quest recommends all On Demand Migration customers in the EU region to review their migration tasks by checking the events and progress bar.
If no new events for a task have been posted for 30 minutes, the task should be stopped and either restarted or a new task created.

Please get in touch with the Quest Technical Support team if you need assistance.

We apologize for the inconvenience this issue may cause.
Mar 22, 11:03 UTC
Monitoring - The incident has been resolved and we are continuing to monitor our services.
Mar 22, 06:56 UTC
Update - We are continuing to investigate this issue.
Mar 22, 05:43 UTC
Update - We are continuing to investigate this issue.
Mar 22, 05:42 UTC
Investigating - We are aware of a potential issue that may impact some On Demand customers accessing their migration projects in the EU region.

An investigation is currently underway, and we will report back soon.
Mar 22, 05:42 UTC
Mar 21, 2023
On Demand Improvement
Completed - The scheduled maintenance has been completed.
Mar 21, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 16:01 UTC
Scheduled - We expect that On Demand will be available for use while we are improving the product.
Feb 21, 16:00 UTC
Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

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