On Demand services have been restored and our third party service provider has confirmed that they have fixed the underlying issues.
Posted May 03, 2019 - 00:20 UTC
Monitoring
Our third party service provider as begun to implement a fix for the discovered issues. We expect that On Demand will operate in a degraded state while the third party services recover. We will continue to monitor the situation and update this message when more information is available.
Posted May 02, 2019 - 22:32 UTC
Identified
Customers may experience issues when using the On Demand portal and services.
We are experiencing outages in a third party service and are working to resolve this as soon as possible.
We will update this incident with more details as they become available.
Posted May 02, 2019 - 21:00 UTC
This incident affected: Recovery (US Region, Canada Region, EU Region), Migration for Email and Public Folders (US Region, EU Region), On Demand Portal (US Region, Canada Region, EU Region), Backend services (Identity Service, Subscription Service), and Audit (US Region).